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Shipping Info

Due to the recent COVID-19 pandemic, at times there may be a slight delay in the dispatch of your order or increased delivery times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time. If you have any questions regarding your order, please email us at Customercare@medicasekids.com.

 

HOW LONG DOES SHIPPING TAKE?

Shipping time varies depending on location – here are the estimated time-frame periods of delivery.

LOCATION

ESTIMATED SHIPPING TIME

Australia

2 -7 business days*

New Zealand

5 – 12 business days*

 

*Please be aware and keep in mind this does not include our 1-5 day processing time*

PROCESSING DETAILS

Once your order is verified and your payment is approved, processing begins. This takes approximately 1 - 5 business days -- not including weekends or holidays. After processing, orders are shipped from our warehouse.

SHIPPING AND HANDLING

All orders will be dispatched from our warehouse in Queensland within 1-5 business days. All orders are also tracked. This means that from the moment it leaves our warehouse right through to its delivery, you can track it right to your door! Medicase Kids does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments once handed over to Australia Post.

MY TRACKING NUMBER PROVIDED IS NOT CURRENTLY WORKING

Easy peasy! Don’t stress at all. This will occur depending on the shipping company used to ship to your location and it may take a couple of days for the information to update on their end. This error should not show if you have placed an order with us longer than 5 business days. If the tracking code is still not working, please ensure to contact our support team via the “Contact Us” tab.

 DO YOU OFFER REFUNDS?

Yes of course! We totally understand it's hard to trust a product which sounds too good to be true. That's why you are completely covered with our 7 day money-back guarantee! Simply not happy with your product contact us and we will arrange a stress-free refund! 

Please note:

  • No exchange for change of mind.
  • Buyer is responsible for all return shipping charges.
  • A refund may be issued if replacement is not available.
  • Refunds & exchange DO NOT include postage costs.